This Week at Curzon: Rethinking Systems for Smarter Outcomes
This week, our team explored the power of systems thinking in healthcare, defence, and finance while also celebrating connection and community through one of our prized team traditions.
Here’s your weekly roundup:
Healthcare Workforce: Beyond the GP Numbers
“We need thousands more GPs” — or do we?
Chetan Trivedi and Serban Suvagau challenge the prevailing narrative around GP shortages. While the UK government’s £29 billion NHS funding boost aims to increase the number of trained doctors, many GP graduates are struggling to find positions, even as patient demand rises.
This paradox suggests that simply increasing GP numbers may not be the optimal solution. They explore alternative models, including leveraging pharmacists, social prescribing, AI triage, and prevention-first approaches, to reshape frontline healthcare delivery.
https://www.linkedin.com/feed/update/urn:li:activity:7338895127819546624

Defence Strategy: From Vision to Execution
Reinventing the UK Defence Strategy
Bryan Clark analyses the UK’s Strategic Defence Review, highlighting significant investments: £1.5 billion for new munitions and energetics factories, procurement of up to 7,000 UK-manufactured long-range weapons, and a £5 billion investment in technological innovation, including drone and laser weapon technology. These initiatives are projected to create nearly 2,000 jobs, reinforcing the UK’s position as a ‘defence industrial powerhouse’. Bryan emphasises the need for the government to move beyond aspirational narratives and commit to specific, actionable, and quantifiable strategies to ensure effective implementation.
Check out our concise explainer (which will avoid the need to plough through the report and its references). Visit https://lnkd.in/eyapgzq2
https://www.linkedin.com/feed/update/urn:li:activity:7338506121428541440
Payments: Unpacking the Decline
“Payment Declined” — What’s Really Going On?
Sash Panda shares a personal experience of a card decline to shed light on the complexities behind payment failures. She reveals that factors beyond account balance and card status—such as the interplay between banks, networks, and merchants—can lead to false declines. With 30% of e-commerce declines being false alarms, businesses face significant revenue losses and eroded customer trust.
At Curzon Consulting, we assist financial services organisations in addressing these systemic issues to enhance customer experience and reduce unnecessary transaction failures.
https://www.linkedin.com/feed/update/urn:li:activity:7338164666629578752

Celebrating Community: Principal Dinner Highlights
An Evening of Chemistry, Conversation, and Connection, Thursday saw the latest in our Partner/Principal Dinner series, where team members Kerris Mackley, Edward Hunt, and Abhishek Roy joined Serban Suvagau for a warm and lively evening at Caravan City. The night featured thoughtful discussions about life, community, sports, and work, with a nostalgic nod to our shared chemistry roots.
A heartfelt thank you to Serban for hosting a memorable dinner, and a special shoutout to Preetesh Sood for organising the evening. It’s these moments of connection that make Curzon Consulting more than just a workplace.
💬 Final Thought
This week’s updates reflect a growing consensus: turning strategy into results demands systemic change. Whether it’s defence, procurement, or energy infrastructure, our focus remains on helping clients remove friction, unlock capability, and deliver measurable impact.
Stay connected with Curzon Consulting for more insights and updates.
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This Week at Curzon: Innovation, Infrastructure & Growth
From cutting-edge defence advancements to tackling infrastructure challenges and celebrating team achievements, this week at Curzon Consulting has been marked by progress and recognition.
Here’s a snapshot of our latest insights and milestones:
Defence Innovation & Economic Growth:
Harnessing AI and Robotics for National Security

Bryan Clark highlighted recent UK defence breakthroughs, including:
- The successful execution of the UK’s most comprehensive defence AI trial, enhancing maritime surveillance and decision-making processes.
- The effective deployment of the UK’s Radio Frequency Directed Energy Weapon (RF DEW) against drone swarms, marking a pivotal shift in warfare strategies.
- The launch of the remotely operated mine plough, WEEVIL, underscoring the UK’s commitment to soldier safety and the growing role of robotics in modern warfare.
These advancements not only bolster national security but also sustain over 135 specialised jobs, illustrating the symbiotic relationship between defence policy and economic growth.
https://www.linkedin.com/feed/update/urn:li:activity:7335930884283412482
Infrastructure: Progress or Paralysis?
Assessing the State of UK Infrastructure
Nigel Brannan & Andrew Wilson introduced an interactive quiz to evaluate understanding of the systemic challenges facing UK infrastructure, such as:
- Delayed planning approvals and productivity gaps.
- Fragmented delivery and legacy systems.
- Innovations that could transform performance at scale
This initiative aims to provoke thought and discussion on the real-world issues slowing progress and the levers that can unlock performance.
https://www.linkedin.com/feed/update/urn:li:activity:7336343228490678275

Celebrating Team Growth
Record-Breaking Promotions at Curzon
We’re thrilled to announce a record-breaking round of promotions within our team
- Congratulations to Abhishek Roy, Pav Sanghera and Preetesh Sood on their promotion to Senior Consultant.
- A special shoutout to Edward Hunt, who has been promoted to Consultant.
These milestones reflect the incredible talent and commitment within our team.
https://www.linkedin.com/feed/update/urn:li:activity:7335568471449067521
💬 Final Thought
This week’s developments underscore our dedication to driving innovation, addressing systemic challenges, and fostering team growth. As we continue to navigate complex landscapes, our focus remains on delivering tangible results for our clients and contributing to national progress.
Stay connected with Curzon Consulting for more insights and updates.
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This Week at Curzon: Delivering on Strategic Ambitions
1st June 2025
As the UK faces complex challenges in defence, energy, and public sector reform, the spotlight turns not just to policy, but to delivery. This week, the Curzon Consulting team shared critical insights on the enablers and barriers to achieving national goals.
Here’s your weekly roundup:
Defence & Strategic Delivery
Can We Build Fast Enough to Deliver Defence Ambitions?
The government has committed to a generational uplift in defence investment. But as Gregory Stojakovic and Virginia Arguelles point out, the key question isn’t about money, it’s about execution.
Delivery capability, supply chain readiness, and programme discipline are now the real battlegrounds. Without reforms that drive productivity and remove bottlenecks, record funding risks falling short of the intended impact.
📌 Insight: Unlocking value in defence demands more than funding; it requires agile delivery and strategic project leadership.
https://www.linkedin.com/feed/update/urn:li:activity:7333057292705144832
Procurement Reform & ESG Impact

Procurement Legislation Is Reshaping NGO-Business Partnerships
James Edsberg explains how recent reforms to UK procurement law are creating a shift in the way public sector and NGO partnerships operate. Under the new legislation, suppliers must show serious intent around Net-Zero targets and broader ESG goals.
This is catalysing internal change across organisations—raising the bar on transparency, accountability, and social value integration in public contracts.
📌 Insight: ESG is no longer a ‘nice to have’ it’s becoming a core contract requirement, and businesses must adapt fast.
https://www.linkedin.com/feed/update/urn:li:activity:7333394118015946753
Nuclear Infrastructure & Productivity
Why Nuclear Projects Struggle—and How We Can Fix It
As the UK looks to nuclear energy to strengthen energy security and meet climate goals, Andrew Wilson explains why delivery remains a stumbling block. Chronic delays and budget overruns are often caused not by technical complexity, but by governance and management breakdowns.
Drawing on infrastructure programme experience, he calls for stronger leadership, smarter supply chain strategies, and long-term project discipline to restore trust in major capital projects.
📌 Insight: Productivity and predictability, not just innovation will determine the success of the UK’s nuclear ambitions.
https://www.linkedin.com/feed/update/urn:li:activity:7333756511631929344
💬 Final Thought
This week’s updates reflect a growing consensus: turning strategy into results demands systemic change. Whether it’s defence, procurement, or energy infrastructure, our focus remains on helping clients remove friction, unlock capability, and deliver measurable impact.
📰 Subscribe for weekly insights
💼 Follow Curzon Consulting on LinkedIn
CONTACT US TO FIND OUT HOW WE CAN HELP
New procurement legislation is having profound impact on the partnerships between business and the NGO sector
The relationship between the business sector and not-for-profit sector is evolving fast – driven in part by new UK procurement legislation – with implications for how organisations across all sectors adapt their business models and social partnerships.
James Edsberg looks at how the need to deliver both profit and social value will impact fundamental aspects of organisational strategy – driven by recent changes to procurement legislation.
The Public Services (Social Value) Act 2013 and The Procurement Act 2023 (which came in to force in February) – along with the regulations and guidance notes published with them – are shaking-up how the private sector bids for publicly-funded contracts.
The numbers involved are vast. The UK public sector spends over £388 billion each year on procurement including the provision of services, materials and equipment. The top 3 areas of spend being in health, defence and transport. That’s £1 in every £3 of government spending. (Source: Institute for Government Report 2024).
Central to the changes in the bidding process is the requirement that suppliers pitching for contacts should demonstrate how any contract ‘maximises public benefit’. Tenders will now be awarded not just on economic grounds and price criteria, but on a more comprehensive view of value, including social value, sustainability, innovation and community benefit.
Part of the selection process requires bidders to set out a clear, multi-year plan to deliver measurable this value in an integrated way aligned to the government’s missions.
In short, adding a social value and ESG component to every public sector bid and its delivery is no longer a ‘nice to have’ – it’s compulsory and critical to a successful tender.
Importantly, this development is having a ripple effect that goes much wider than the 40 or so companies categorised as ‘strategic suppliers’ for which the government contracts are worth more than £100 million per year. Here are three emerging impacts among many (and I’ll return to this topic again in future posts…)
First – government-focused businesses also provided services into the private sector – and in parallel, that private sector client base is also assessing their suppliers for the ESG benefits they can contribute. Public procurement is influencing change in private procurement.
Second – the way large providers create social value, is mostly via the partnerships they have with the VCSE sector (Voluntary, Community and Social Enterprise). There is now a greater need than ever for that partnership to work – and to be seen to work – in a way that is much more transparent. This is evidenced by the much increased focus on measurement, KPIs and demonstrable results, which is driving deeper accountability and improved programme design between businesses and VCSEs.
Third – the length of engagement in large contracts (both private and public) is prompting a shift away from 12-month projects and a ‘charity of the year’ mindset in the corporate world, to a more committed, multi-year collaboration between the business and social value sector. All for the good – but requiring a significant change in mindset and expectations on all sides.
One of the long-term benefits which many hope for is that the legislation’s focus on social and community impact, will require partnerships between business and VCSEs to address not the symptoms of a social or environmental issue but the preventative steps that prevent or reduce it emerging in the first place.
Together, these and other changes, are already prompting businesses and not-for-profit organisations to review what they do, how they do it, and the challenging issues around accountability and results.
In turn, this is prompting internal questions about strategic direction, partner selection, programme design, organisational structure, skillset, capacity-building, ability to deliver scale, funding models and the nature of collaboration between the commercial sector with the resources to support change – and the VCSE sector with the lived experience and expertise to shape initiatives.
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Charles Barrass-Banks

CONTACT US TO FIND OUT HOW WE CAN HELP
Unlocking >£20M in Increased Gross Margin at a Major Health Insurer
The issue
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Shrinking customer base
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13 legacy books and numerous policy variants causing customer and staff confusion
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Operationally complex to manage – high cost to serve
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Existing proposition and pricing created trigger points for customer exit
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Customers not segmented by value
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No differentiated renewal or save strategies
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Not pricing for risk or maximised value retention
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Poor customer journey: passed from function to function, advisors not empowered
Solution
- Designed and executed a pricing, product and service migration of all policyholders to one new modular product
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- Developed new proposition which drove retention of high value customers and higher return from lower value customers
- Built in upgrade/downgrade ‘right-size’ choices to mitigate competitor switching
- Created pricing engine enabling all business to move to NCD-based policies and set renewal premiums to optimise gross margin
- Cut expected IT lead time to launch from 12 to 3 months
- Changed customer communications and management processes to de-risk customer disruption and loss
- Engaged Legal and regulator on ‘automatic renewal’ plans throughout
- Piloted the transition on 2 highest lapse-risk books to ensure error-free process and no adverse increase in lapse rates

The results
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Exceeded the £20Mpa gross margin improvement target
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Reduced customer loss by 25%
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Improved operating cost ratio from 30% to 16% with greatly improved IT flexibility
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Excellent customer and FSA feedback
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Successfully rolled out from personal to SME & Group schemes
Find out how we can solve the key challenges facing your organisation
Leveraging effective negotiation to deliver up to 50% more value for a major international airport
The issue
- Frontline ‘negotiators’ not trained – Teams lacked clarity on effective, strategic negotiations
- Power balance leaning to suppliers – Although the airport had leverage, suppliers secured favourable contract terms
- Costs above benchmark – Costs were identifed as 20% to 40% above benchmark for critical success
Solution
- Benchmarking & Research
- Gained clarity on the as-is situation. Conducted supplier forum
- Build Strategy
- Tenders, direct negotiations, demand management
- Deliver Negotitations
- Reduced costs, and aligned supplier contracts with strategic goals
- Train Stakeholders
- Equipped them with best practices to ensure long-term value in contracts
- Operating Model Change
- Ensured cost savings are locked in the organisation for the long term
- Build Future Roadmap
- So the organisation can use the training and model to deliver further savings

The results
- Training and Development of Client Team
- Empowered the client team with strategic procurement and negotiation skills, resulting in more balanced contracts and enhanced decision-making capabilities
- Client – Supplier Power Dynamic Changed
- Rebalanced power dynamics, shifting leverage back to the client and achieving more favourable contract terms
- Cost Reductions Delivered
- Achieved over $7 million (AUD) in savings and improved negotiation outcomes by up to 50%
Find out how we can solve the key challenges facing your organisation
5-year strategic plan to uplift recurring revenue by 80% through organic growth within four years
The issue
- Our clients was experiencing significant changes in the largest customer segment
- Leading to a material decline in client revenues
- EBITDA fell below business case targets
Solution
- Sized the UK medical consumables market for 10 segment, including private acute, NHS, care homes
- Created a vision for the organisation in collaboration with the client senior leadership team
- Shortlisted target segments to drive organic growth
- Developed win strategies and business model options for each segment
- Identified approaches to extend treatment and care pathways into a patient’s home
- Developed a 5-year financial plan including revenue projections and investments required

The results
- Identified multiple growth pathways to reach 80% revenue growth within four years
- Developed a balanced framework of win strategies to drive incremental revenue and EBITDA growth
- Generated a 5-year strategic plan, go-to-market launch and implementation roadmap to capture the identified incremental income
Find out how we can solve the key challenges facing your organisation
Virginia Arguelles

Managing Consultant
+44 (0)1653 628596
An experienced Senior Consultant with expertise in market entry, M&A strategy, and operational transformation across healthcare, infrastructure, and international business. With a strong regulatory compliance and sustainability background, Virginia has led strategic projects that optimise organisational performance, improve efficiency, and support expansion into new markets.















