2022 MCA Awards Winners

5 Minutes

We are so very proud to announce #CurzonConsulting, has won the Commercial Impact #mcaawards 2022 award, with #RamsayHeathCare. Representing the very best of our consulting business, it’s such an incredible achievement to be recognised for our Procurement Transformation Programme. The judges said this was a team that: “brought specific expertise to a problem and rebuilt the procurement capability at speed, changing hearts and minds in the organisation.”

Established by the Management Consultancies Association, the representative body for the UK’s leading management consulting firms, the #MCAAwards demonstrate the transformational work the sector has undertaken during the last challenging twelve months.

The remarkable achievement marks the eight consecutive years that Curzon Consulting has been a finalist at these prestigious awards.

Commercial Impact: Procurement Transformation Programme with Ramsay Health Care UK

Ramsay Group operates a global network of 530+ healthcare facilities across 11 countries.

The pandemic exposed an over-reliance on a ‘single’ income source. With all elective activity (e.g., joint replacements, cataracts), the primary income source, halted overnight, but a high fixed cost base remained.

As a response, Ramsay UK embarked on an ambitious growth & efficiency programme. Curzon was engaged to design and deliver a Procurement Transformation programme.

Over 9 months, we took a pragmatic, agile and “together” approach to accelerate benefit delivery, particularly in high spend / high complex clinical spend categories.

By assessing the existing PO against a methodical and objective review against 8 dimensions we highlighted several data-driven insights; fundamentally, the PO only managed 44% of total spend; hence lack of PO involvement resulted in suboptimal category /supplier management and savings delivery.

Improvement opportunities were incorporated into the design of the new Procurement Organisation.

Our methodology was specifically adapted to address demand-side cost optimisation levers.

Through a deep dive into orthopaedics, a key benefit delivered in Orthopaedics came from ensuring the Surgeon selected the appropriate implant system (metal or ceramic) to match the patient’s profile (e.g., age, gender).

A well-established norm in Orthopaedics is to routinely implant, high quality, lower-cost metal vs. ceramic hip systems into >70-year-old patients. Our analysis showed Surgeons at Ramsay UK implanted costly ceramic hip systems in 33% of >70-year-old NHS patients. The NHS reimbursement for a complete hip replacement is fixed, so every incremental switch from ceramic to metal impacted the bottom line.

Surgeons had little comprehension of how their hip selection decisions impacted Ramsay UK’s profitability.  Our insights directly influenced the Orthopaedic Steering Group’s new policy which required Surgeons to utilise lower-cost metal hip systems in older NHS patients.

Curzon established an open, trusted, and collaborative way of working with the Ramsay team, and by adopting a “one team” approach with the PO we ensured everyone involved with the procurement transformation owned the outcome and maximised the benefits from knowledge transfer during Wave 1.

Fundamentally a key part of the relationship was to ensure recommendations on cost improvement would not compromise clinical outcomes and patient satisfaction.

Wave 1 has delivered £multi-millions in incremental annualised savings. In addition, the savings have translated into several £100 million worth of shareholder value.

Commenting on the success – Ramsay Health’s CFO Peter Allen said:

“Curzon helped us obtain the confidence and operational ‘can-do’ to drive incremental savings sooner than we could have expected, and then to push on to best practice performance.

Their skill was in balancing pace of change and the results imperative with the need to take the organisation with them on the journey.  A key achievement was building the necessary collaboration between the many functions that needed to act together to drive benefits in complex clinical spend categories.

Curzon’s strong analytical expertise, and ability help us to take a critical view on the “art of the possible” and bring the team along on the journey to demonstrate benefits delivery was a critical success factor.

The result was a tangible and ongoing commercial win, and a new Procurement Organisation to drive cost leadership, profitability and sustainability going forward”

A massive congratulations to the Curzon Consulting team and Ramsay Health Care UK and the other finalists.

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We are delighted to welcome a new Partner for Financial Services Sector!

25th October 20221 Minutes

Curzon Consulting has appointed Andy Stewart as Partner – Financial Services, starting in October.

Andy will help drive the strategy in the financial services market, which is core to Curzon’s growth plans for the future.  Working with Douglas Badham, Partner & Financial Services Sector Lead, Andy will be responsible for developing new and innovative propositions and go-to-market approaches as well as managing some of Curzon’s long-term client relationships.

Andrew Morgan, Managing Partner, Curzon said: “It’s fantastic that Andy has joined the team.  He brings a wealth of background and experience that will help us add even more value to our financial services clients”

Douglas Badham, Partner & Financial Services Sector Lead, Curzon said: “I look forward to working with Andy as his expertise and strong client relationships will be invaluable to us as we execute our growth strategy”

Andy Stewart, Partner – Financial Services, Curzon said: “I’m excited to be joining the team at Curzon as they have long been committed to outstanding client service and the delivery of tangible results for their clients.  I’m looking forward to getting started”

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CIPS Awards Winners

1 Minutes

Last night at the CIPS Excellence in Procurement Awards, we won “Best Procurement Consultancy Project of the Year” for our collaboration with Ramsay Health Care UK.

Congratulations to both teams!

Procurement Transformation Programme with Ramsay Health Care UK

As a pandemic response, Ramsay UK embarked on an ambitious growth & efficiency programme. Curzon designed and delivered a substantial cost reduction and Procurement Transformation programme.

Over 9 months, we defined a pragmatic and agile approach to implementing a best-in-class procurement organisation with an increased mandate, able to accelerate benefit delivery, and manage high spend / high complex clinical spend categories.

We helped Ramsay UK to deliver £multi-millions in incremental annualised savings. In addition, the savings have translated into several £100 million worth of shareholder value.

View the full case here – https://www.curzonconsulting.com/procurement-consultancy-project-of-the-year-ramsay-healthcare/

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UK’s Leading Management Consultants 2022

28th January 20221 Minutes

We are delighted to have been recognised for the fifth consecutive year as one the ‘UK’s Leading Management Consultants 2022’ by the Financial Times.   

Recommended across 8 categories and with our first Gold Award, the annual rating, compiled with data company Statista is based on endorsements by clients and peers and demonstrates our consistent year on year sector and service line growth.

Consulting companies are awarded Bronze (recommended), Silver (frequently recommended) or Gold (very frequently recommended).

Sectoral expertise

  • Construction & Infrastructure – Gold
  • Financial Services – Silver
  • Public & Social Sector – Silver
  • Healthcare – Bronze

Consulting services

  • Digital Transformation – Silver
  • Operations & Supply Chain – Silver
  • Strategy – Silver
  • Sustainability – Bronze

Managing Partner Andrew Morgan said

We are absolutely delighted to see the continued progression of Curzon, competing alongside some major consulting brands.  I am so proud of the team, and this emphasises their commitment and dedication to deliver tangible results for our clients in a range of markets through strategic, operational and transformation delivery.

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Congratulations to Our 2021 MCA Awards finalists

24th May 20218 Minutes

We are delighted to announce that Curzon Consulting are finalists in 2 categories of the Management Consulting Awards 2021, representing the very best of our consulting business.

Established by the Management Consultancies Association, the #MCAAwards demonstrate the transformational work the sector has undertaken during the last challenging twelve months.

2021 marks the seventh consecutive year that Curzon Consulting has been finalists at the prestigious awards. 

Commercial Excellence

Curzon with AIG – ‘Back to Life’ – Fast-Tracking to Leadership in Customer & Profit Retention

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After a period of impressive top-line growth, AIG Life’s leadership now concentrated on driving for profitability on a US GAAP basis.  Working with Curzon to isolate what could best deliver profit uplift, we zoomed in on a stubbornly un-moving customer persistency rate and recognised that every 1% point of lapse averted would yield significant and multiplicative profit gains.  

Curzon was engaged on an ambitious programme to rapidly get control of lapse and release commercial benefit, and to build the capability to achieve best practice retention management.  This was an enormous challenge given the starting point: no set persistency strategy, an absence of key lapse analytics, retention not owned or resourced in the organisation, and a lack of lapse prevention and turnaround processes.   

Over 11 months through 2019, we took a pragmatic, agile, and ‘together’ approach to accelerate to retention excellence, securing the organisation’s buy-in to what it would take to get there, and quickly demonstrating the commercial, operational and customer benefits of joined-up retention management.  Curzon enabled the new cross-functional working essential for success, and gave the business the structures and confidence to operate highly effective preventative and save processes – internally and leveraging external partners.  

Among the prime watershed moments were revealing how:

  • a shift in distribution mix from advised face-to-face to telesales had created a hitherto unseen problem of drop-out inside first 3 months
  • customer communications from welcome onwards needed to explain clearly the personal value of life insurance, and how holding it ensures financial provision for those you love
  • rather than automatically cancelling customers on request, customer service had a responsibility to engage them before they make a potentially uninformed decision 

When the business took the reins 3 months after improvements were implemented, lapse rate had been reduced to the best practice % mark on a run-rate basis and incremental revenue and profit benefit unlock was exceeding our original target.  This translated annualised into 5-figure policy saves and a cumulative £multi-million gain in Pre-Tax Operating Income by 2023.  The business had taken ownership of a new retention management function, with a new Lapse MI suite providing the predictive insights to continually optimise retention.  Beyond achieving the agreed objectives, the work also led to complementary projects including work to minimise drop-out in the Bank partnership sales channel. 

Commenting on the success, AIG Life CFO Donald MacLean said: 

“Curzon helped us obtain the confidence and operational ‘can-do’ to get control of lapse sooner than we could have expected, and then to push on to best practice performance. 

As always, their skill was in balancing pace of change and the results imperative with the need to take the organisation with them on the journey.  A key achievement was building the necessary collaboration between the many functions that needed to act together to manage retention in a joined-up way.  

The result was a tangible and ongoing commercial win, and a vital new balance struck between sales and retention for business profitability and sustainability”

People

Curzon with Highways England – ‘Project Performance Accelerator – Enhancing delivery capabilities through innovative approaches and working relationships to achieve HE delivery goals

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Project Performance Accelerator (PPA) was designed to develop and implement a delivery mechanism for Highways England’s (HE) overarching Business Transformation Programme, addressing inconsistent levels of capability throughout HE’s Project Management community and developing highly skilled project delivery teams. Overall, HE’s three main Major Project programmes account for 80 projects worth more than £23bn, each being delivered by a supply chain or contractor led by a Project Management team.

PPA’s leader Steph Illingworth engaged Curzon to interpret and structure her Vision of the PPA Programme into clear deliverables, shaping the fundamentals. There was consensus on cultural flaws and ineffective ways of working. Revealing a deeply siloed organisation with multiple departments or technical areas that lacked collaboration or a holistic view of the primary objectives and deliverables: projects were not executed on time and within budget, nor maximising benefits and social value. Also, capability development and training programmes were too theoretical and onerous, focusing on processes and systems rather than people, impacting the overall project success.

Focusing on performance management, capability development, project control capability and enhancing commercial acumen, the PPA Programme included two outputs as the medium for change: An Immersive Learning Experience and Digital Project Management Guidebook.

The Immersive Learning experience was designed to disrupt the way programmes are delivered. The Digital Project Management Guidebook contained PM content selected through independent reviews and capability assessments. Both outputs were crafted around the project lifecycle of typical HE infrastructure projects, set to be delivered in-person over a period of 18 months. Cohorts were selected to receive a tailored experience, improve project team maturity, and provide a solid foundation for capability uplift to achieve clear learning outcomes and benefits.

At the heart of the PPA philosophy was to enable project teams to grow, enhancing ‘ways of working’ whilst bolstering project performance. These included a “working better together model”; a fundamental shift in the way individuals interact and take ownership of overlapping project aspects and problem-solving techniques. This, along with the Immersive Learning, reinforced the Programme’s success, shifting the focus from systems and processes to people.

The pandemic introduced significant challenges, necessitating the immediate conversion of the Programme from in-person workshops to a virtual setting. The team adapted structures and materials, incorporating a variety of software suites to enhance the learner experience. Frequent interaction and close collaboration with the internal and senior stakeholders were critical to maintaining speed and delivery, adopting a fail-fast, fix fast approach to syllabus creation

The consulting team could interpret the client’s vision into a clear pathway, support and enhance the design to become one of the most successful transformation project delivered in HE.

The Digital Project Management Guidebook launched in August 2020 via four interactive webinars to c.300 employees have now received over 1,000 unique viewers. A modified deployment strategy was adopted in light of the pandemic, redesigned as a remote Immersive Learning Experience. However, over 5,049 hours of remote learning have been received by 100 staff through 9 project teams, enhancing teams’ capability with a combined portfolio value greater than £3.3bn.

Congratulations to all of the other finalists.

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Curzon Consulting partner is Category Judge for 2021 Soldiering On Awards

23rd April 20211 Minutes

2021 Soldiering On Awards

Curzon Consulting Partner, Douglas Badham, is proud to again be a Category Judge for the 2021 Soldiering On Awards.

The Soldiering On Awards highlights the outstanding achievements of current and former service men and women, their families and those who support the Armed Forces Community.  Now in their eleventh year, the Awards recognise inspirational people for achievements in education, healthcare, communities, diversity and inclusion, and business.  

Douglas said:

“This is my second year of judging and I am an ardent supporter of the Awards – for the past eleven years these awards have shone a light on inspirational stories of immense challenges overcome, and stunning personal and business achievements”

Despite the challenges of a pandemic, the Awards have received a record number of nominations. 

Lt. Col. Ren Kapur MBE, Founder and CEO of X-Forces Enterprise CIC and Co-chair of the Soldiering On Awards said:

“In what has been another record-breaking year for the number of nominations received, my thanks go to our category judges for the diligence and dedication they have applied to this important step on the path to decide who will be the 2021 SOA Finalists.”

The Finalists will be announced during Armed Forces Week in June.  

For more information

Find out more about X-Forces and the Soldiering On Awards

 

View Doug’s Category Judge profile

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UK’s Leading Management Consultants 2021

18th February 20211 Minutes

Ranked in the Top 20 of the UK’s consulting firms, we are delighted to have been recognised for the third consecutive year as one of the ‘UK’s Leading Management Consultants 2021’ by the Financial Times.   

Recommended in seven categories compiled with data company Statista, the annual rating is based on endorsements by clients and peers and demonstrates our steady consistent year on year sector & service line growth.

Consulting companies are awarded Bronze (recommended), Silver (frequently recommended) or Gold (very frequently recommended).

Sectoral expertise

  • Construction & Infrastructure – Silver
  • Financial Services – Bronze
  • Healthcare – Bronze
  • Public & Social Sector – Bronze

Consulting services

  • Digital Transformation – Bronze
  • Operations & Supply Chain – Bronze
  • Strategy – Silver

Managing Partner Andrew Morgan said

We are thrilled to see the continued progression of the firm, competing alongside some major consulting brands.  I am really proud of the team and this reinforces their dedication to deliver tangible results for our clients in a range of markets through strategic, operational and transformational delivery.

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Rainforest trees

Curzon supports Rainforest Foundation UK

25th November 2020

Curzon Consulting is delighted to provide technical support to Rainforest Foundation UK and its partners in Ghana, DRC, Cameroon, the Republic of Congo and Liberia, in their 3-day virtual workshop: “The role of ForestLink and community-based monitoring in improving forest governance”.

Starting 24 November 2020, the event brings together national and international stakeholders to explore the role of community-based approaches in enhancing the monitoring, protection and governance of forests beyond promoting legality of forest operations.

Find out more about real time monitoring on the Rainforest Foundation UK website.

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Curzon Consulting Background

Return to Curzon: Rachna Trehan to lead ‘Intelligent CX’ offering

9th October 20205 Minutes

We are delighted to welcome Rachna Trehan to Curzon Consulting as Associate Partner. She will be leading the Intelligent CX service line. Rachna previously worked at Curzon from 2007 – 2014. Since then, she has advanced customer and digital strategy for clients at Accenture, Baringa and Ember Services.

Rachna answers our questions on reasons for joining Curzon and what’s in store for our Intelligent CX service line.

How did Curzon set you up for a career in consulting?

Very early in my career I learned to focus on doing the right thing for the client and doing it well. During my first tenure at Curzon, I learnt what drives businesses, how to problem solve, how to construct an approach to resolve the problems and how to make the solutions stick. Learning these core consulting skills gave me confidence that I could solve client issues in any industry. In addition to this, I started working directly with the partners of the firm and with the clients within hours of joining Curzon. I learnt by observing these brilliant minds at work and started to pick up their thought process and how to breakdown the problem statements into root causes and work packages. This live experience was far above what any training programme could give me. These skills helped me thrive in consulting firms later in my career.

What have you been up to since leaving Curzon in 2014?

Since leaving Curzon in 2014 I decided to remain in the same field and further develop my programme leadership and account management skills. I have  specialised in the Customer Space and have built thought leadership around it. I have worked in large, medium sized and small consulting firms and have been lucky enough to work alongside really intelligent people who deliver real impact for clients. Throughout this time I saw the value that consulting can bring to our clients professional life and help in their own personal development. My passion and respect for my profession has gone up greatly and I hope it rubs off on my new colleagues/ clients.

Why return to Curzon Consulting?

Curzon always felt like home for me. The company culture is based on doing the right thing for the clients, building trust and developing skills rather than templates. It doesn’t compromise on quality and focusses on delivering real impact to the top/bottom line. I like the fact that each consultant in Curzon takes the role of a coach/trusted advisor for the clients. Curzon focuses on building strategic partnerships with clients, helping them achieve their objectives, rather than a narrow approach. The client relationships go beyond the immediate projects and we often help contribute to clients’ career growth. The Curzon team is more like a family and has each other’s backs. I am really looking forward to being a part of that team again.

What are you most looking forward to?

I’m looking forward to establishing and strengthening our Intelligent CX service line. These are exciting times in the customer space where we have seen rapid digitalisation over the past few months. There has been a change in customer’s needs and expectations. Our clients are now looking at not just sustaining and further building on the AI powered customer focussed technologies but also on organising themselves in such a way that they are ready to deal with and future surprises. This means they need different operating models, service excellence will be redefined, employee satisfaction is finally gaining as much attention as customer satisfaction and new ways of measuring success will be required. I am looking forward to helping our clients in these areas through our Intelligent CX service.

Over the coming months we will be sharing our thoughts on customer experience.

Rachna Trehan returned to Curzon Consulting in November 2020 as Associate Partner. We are delighted to welcome her back. Contact Rachna to arrange an introductory meeting.

Intelligent CX

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Curzon supports public sector as G-Cloud 12 supplier

29th September 20202 Minutes

Curzon Consulting is delighted to have been awarded a place on G-Cloud 12 framework. We provide five key cloud-related services to the public sector:

Business Transformation

Curzon Consulting delivers transformation and step-change capability improvement. Our services help clients translate strategic imperatives into realised benefits.

Digital Transformation

We help organisations to explore and exploit technology and innovation, including cloud-based services, to improve responsiveness, resilience, effectiveness and efficiency. Our digital transformation services include evaluation of current maturity, opportunity exploration, Design Thinking to reimagine the way work is done, bespoke applications, and implementation planning and delivery of solutions.

Change Management

Curzon Consulting provides change management expertise and support to digital and cloud service migration programmes. Services include business-led interfacing with technical teams, defining governance models, organisational design and migration planning, and working with the organisation to define and deliver the process and behavioural changes required to secure the planned benefits.

Cloud Strategy

Curzon Consulting helps organisations develop winning digital and cloud strategies; robust, achievable, supported and with a clear path to implementation. Our service includes analysis of current state and maturity, opportunity landscape evaluation, articulation of priorities and benefits, and development of a cloud strategy roadmap aligned to the wider organisation direction.

Programme and Project Management Delivery

Curzon provides programme management support across the lifecycle to underpin successful deployment of digital and cloud service innovation. Services include business requirements framing, governance, implementation delivery management and assurance, and corrective action intervention. We apply a business-outcome approach, maintaining focus on achieving and sustaining delivery of the stated benefits.

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