Outcomes
Curzon designed a powerful new Target Operating Model for the Europe-wide IT organisation for a leader in private oncology services, by closing resource gaps, identifying footprint rationalisation opportunities, and building a future-ready structure
- Developed an IT sourcing model with three options—fully in-house, hybrid, and fully outsourced—to balance cost, flexibility, and control
- Designed a new IT organisational structure to address resource gaps through key hires, role clarification, and reshoring field teams
- Established a pathway for improved governance by recommending a standalone PMO to ensure robust project oversight and drive strategic alignment
- Enhanced cybersecurity readiness outlined a plan to improve cybersecurity by addressing enforcement gaps, vulnerabilities, and resource shortages
- Created an IT systems architecture plan focused on application consolidation, centralised data warehousing, and operational efficiency to enhance data accessibility and integration
Background
Curzon was tasked with developing an IT strategy and future-state design (both UK & Spain), focusing on digital transformation, scalability, security, and operational efficiency
- Fragmented IT Systems: GC’s IT stack comprises 166 systems, with duplication and legacy elements inherited from Australia, leading to inefficiencies and data silos.
- Cybersecurity Weaknesses: The current cybersecurity setup lacks adequate resources and enforcement, exposing the organisation to vulnerabilities
- Resource Constraints: Key shortages in cybersecurity, data intelligence, and integrations hinder IT’s ability to shift from a reactive cost centre to a strategic data-driven business enabler
- Vendor Underperformance: Outsourcing provided by TCS fell well short of expected quality and service levels
Curzon Approach
Thematic Analysis
- Conducted over 20 interviews with IT and senior leadership across the UK and Spain. Applied Thematic Analysis using ChatGPT to highlight recurring issues, consensus points, and regional variations in IT challenges.
TOM – Systems Assessment and Rationalisation
- Reviewed GC’s IT stack to map dependencies and identify inefficiencies. Analysed 166 systems for overlaps, redundancies, and rationalisation opportunities.
TOM – People and Resource Alignment
- Analysed current IT org structure through documentation reviews and interviews. Identified gaps in critical areas – specifically, cybersecurity, business intelligence, and integrations teams.
TOM – Governance and Workflow Assessment
- Assessed existing IT governance and project management practices using client documents and interviews. Evaluated IT org using a new framework and scorecard we designed specifically for this project.
