Understanding Stakeholders

• Identify project key stakeholders
  • Senior Leadership Team
  • Business Stakeholders (Leadership, budget holders, decision making, specifiers , operational team
  • Support Functions
  • External Stakeholders (clients, regulation, etc..)
• Stakeholder assessment (support vs. influence) and engagement plan

Raising awareness & Creating Sense of urgency

• Define communication strategy and plan
• Issue Top-down communication highlighting :
  • Objectives of the project
  • Alignment with Company’s strategy and vision
  • Importance of the project
  • How Stakeholders can help
  • Upcoming expectations and next steps

Setting-up the foundation for future success

• Define decision making process (steerco)
• Establish cross-functional leadership team
• Define issue resolution and escalation process
• Establish project objectives alignment with individual targets

Making Stakeholders part of the solution

• Individual introduction sessions & brainstorming workshops
• Re-iterate key messages, ensure understanding
• Align on expectations
• Discuss potential impact and benefits (what does success look like for them)
• Generate ideas and hypothesis
• Understand current pain-points and concerns
• Review, validate hypothesis and overall recommendations

Updating on progress and resolving issues

• Issue regular update (email, team meetings, townhall, etc..) showing progress, next steps and sharing successes
• Engage, discuss and resolve issue and challenges
• Monitor progress vs. Milestones and report upon

Creating ownership & accountability

• Define roles and responsibilities (ex: Core Team)
• Stakeholders' involvement in key steps of the process (ex: negotiations, capability assessment, etc..)
• Train and enable team for implementation
• Handover and lessons learned session