
Understanding Stakeholders
- Identify project key stakeholders
- Senior Leadership Team
- Business Stakeholders (Leadership, budget holders, decision making, specifiers , operational team
- Support Functions
- External Stakeholders (clients, regulation, etc..)
- Stakeholder assessment (support vs. influence) and engagement plan
Raising awareness & Creating Sense of urgency
- Define communication strategy and plan
- Issue Top-down communication highlighting :
- Objectives of the project
- Alignment with Company’s strategy and vision
- Importance of the project
- How Stakeholders can help
- Upcoming expectations and next steps
Setting-up the foundation for future success
- Define decision making process (steerco)
- Establish cross-functional leadership team
- Define issue resolution and escalation process
- Establish project objectives alignment with individual targets
Making Stakeholders part of the solution
- Individual introduction sessions & brainstorming workshops
- Re-iterate key messages, ensure understanding
- Align on expectations
- Discuss potential impact and benefits (what does success look like for them)
- Generate ideas and hypothesis
- Understand current pain-points and concerns
- Review, validate hypothesis and overall recommendations
Updating on progress and resolving issues
- Issue regular update (email, team meetings, townhall, etc..) showing progress, next steps and sharing successes
- Engage, discuss and resolve issue and challenges
- Monitor progress vs. Milestones and report upon
Creating ownership & accountability
- Define roles and responsibilities (ex: Core Team)
- Stakeholders' involvement in key steps of the process (ex: negotiations, capability assessment, etc..)
- Train and enable team for implementation
- Handover and lessons learned session